Privacy Policy

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Eastern Homes Properties Ltd Privacy Policy

This privacy policy is issued on behalf of Eastern Homes Properties Ltd. When we mention "Eastern Homes," "we," "us," or "our" in this privacy policy, we are referring to Eastern Homes Properties Ltd, which is responsible for processing your data. We are registered as a Data Controller with the Information Commissioner’s Office, the UK supervisory authority for data protection issues, under number CSN9458843.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use, and share your personal information.

**1. Personal Data We Collect**

We collect, use, store, and transfer different types of personal data depending on your relationship with us (e.g., client, customer, job applicant). The types of data we may collect include:

- **Identity Data:** Name, date of birth, gender.

- **Contact Data:** Address, email address, telephone number.

- **Financial Data:** Payment details, bank account information.

- **Transaction Data:** Details of your property requirements, services provided.

- **Technical Data:** IP address, browser type, website usage data.

- **Profile Data:** Marketing and communication preferences, LinkedIn profile.

- **Usage Data:** Information about how you use our website and services.

- **Employment Data:** Application form, CV, proof of right to work, employment history.

- **Sensitive Data:** Information about racial or ethnic origin, religious beliefs, physical or mental health, sexual life or orientation, criminal convictions.

**2. How We Collect Personal Data**

We collect personal data through various methods, including:

- **Direct Interactions:** Filling in forms, corresponding with us by post, phone, email, or otherwise.

- **Automated Technologies:** Interactions with our website using cookies and other tracking technologies.

- **Third Parties:** Public sources, our service providers, and business partners.

**3. How We Use Your Personal Data**

Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:

- **Legal Obligations:** To comply with our legal and regulatory obligations.

- **Contract Performance:** To perform our contract with you or to take steps at your request before entering into a contract.

- **Legitimate Interests:** For our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

- **Consent:** Where you have given consent.

We may use your personal data to:

- Provide and manage our services.

- Process payments and manage accounts.

- Comply with legal requirements.

- Conduct marketing and communicate with you.

- Improve our services and website.

- Conduct employment-related processes.

**4. Disclosures of Your Personal Data**

We may share your personal data with:

- **Service Providers:** Payment processors, maintenance contractors, inventory companies.

- **Business Partners:** Third-party mortgage brokers, conveyancing panel management providers.

- **Regulatory Authorities:** Law enforcement agencies, regulatory bodies.

- **Group Companies:** Other companies within our group for similar services.

- **Potential Buyers:** During business restructuring or sale.

We ensure our service providers take appropriate measures to protect your personal data and only use it for specified purposes.

**5. Data Security**

We are committed to ensuring the security of your personal data. Measures include:

- Limiting access to your data to those who need it.

- Implementing confidentiality obligations.

- Monitoring outbound emails for data protection.

- Notifying the Information Commissioner's Office and affected individuals in the event of a serious data breach.

**6. Data Retention**

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, this is at least seven years after you cease using our services. For unsuccessful job applicants, we retain data for six months for non-discrimination purposes and 12 months for future job opportunities unless you request otherwise.

**7. Your Legal Rights**

You have the following rights regarding your personal data:

- **Access:** To obtain a copy of your personal data.

- **Rectification:** To request correction of inaccurate data.

- **Erasure:** To request deletion of your data in certain circumstances.

- **Restriction:** To request restriction of processing your data in certain circumstances.

- **Portability:** To receive your data in a structured, commonly used format and transfer it to another controller.

- **Objection:** To object to processing your data for direct marketing or other legitimate interests.

- **Automated Decision-Making:** To not be subject to decisions based solely on automated processing.

For more information on your rights, please contact us or refer to the Guidance from the UK Information Commissioner’s Office (ICO).

**8. How to Contact Us**

To contact us about how we handle your personal data, please email us at admin@easternhomes.co.uk or call 02073455025. Alternatively, you can write to our registered office at International House, 30 Romford Road, London, E15 4BZ.

If you have a complaint about the way in which your personal data has been processed, you have the right to contact the Information Commissioner’s Office. However, we encourage you to first complete our internal complaints procedure, and we will try to address your concerns.